The Code of Practice was introduced on 31 January 2018 and spells out what standard renters should expect from a letting agent.
Renters can complain directly to a letting agent if they think the Code of Practice has been breached. If this doesn’t resolve the issue they can apply free of charge to the Housing & Property Chamber of the First-Tier Tribunal who will make a decision on the complaint.
Importantly the Tribunal can make awards of compensation and order a letting agent to do certain things.
What do you think of the new Code? Do you understand it? Have you used it yet? Do you think that it would be easy to use if you need to?
Here’s a link here which gives a little more info: https://scotland.shelter.org.uk/get_advice/advice_topics/finding_a_place_to_live/renting_privately/letting_agencies
I’d love to get your thoughts?